Order Processing & Handling

All L A A ⅃ formulations are processed, securely sealed, and dispatched from our facility within 24 to 48 hours of order confirmation. Orders placed on weekends or national public holidays will be processed on the following business day.

Domestic Transit & Rates

We utilize premium domestic courier networks (including TCS and Trax) to ensure the structural integrity of our glass packaging during transit. We currently dispatch exclusively within Pakistan.

• Standard Transit Time: 2 to 4 business days nationwide.
• Standard Dispatch Fee: Rs. 250
• Complimentary Dispatch: All orders exceeding Rs. 2500 automatically qualify for free standard shipping.

Cash on Delivery (COD) Parameters

We facilitate Cash on Delivery across all major domestic sectors. To maintain dispatch efficiency, all COD orders are subject to a standard security protocol:

• An active, reachable mobile number is strictly mandatory.
• Our logistics partners may require verbal phone verification prior to the final handover of the parcel.
• If a courier is unable to reach you after multiple delivery attempts, the parcel will be returned to our facility.

Tracking Your Protocol

Upon dispatch, an automated email containing a unique tracking identifier and a direct link to the courier’s monitoring portal will be sent to your registered address. Please allow up to 12 hours for the tracking link to synchronize with the live logistics network.

Transit Damage & Anomalies

Our packaging is engineered to protect the active compounds inside. However, if a formulation arrives with a compromised tamper-evident seal or shattered glass, you must notify our clinical team at support@laalcosmetics.com within 48 hours of delivery. Please include clear photographic evidence of the damaged parcel and your order number so we can instantly initiate a replacement protocol.